BlackBerry Troubleshoot: Losing Messages and Call Logs

Do you find your BlackBerry starting to mysteriously lose your messages (new and old) and even some of your calls from your call log? Well, this may not be so much a mystery, as it may be a BlackBerry "memory leak".

Now don't freak out, the good news is that this is totally not a big deal! I have detailed a solution below that maybe the fix, check it out!



This problem has to be solved in a two-part manner. The first being that you have to identify if you even have a memory leak by checking the actual amount of memory you have available on your device.

To do this:

1. Open your BlackBerry.


2. Go to "Options"


3. Go to "Status".


4. Hold "ALT+SHIFT+H"


5. On the list, look for "File Free". If the first two numbers are greater than 13 (which means you have 13MB of available memory) you should be ok and no memory leaks should be going on.

If lower, we must move on to the second part, freeing up some memory.

Part 2: How to Free Up Memory on Your BlackBerry

There are numerous ways to free up memory on your BlackBerry and I will detail a few, the first providing the greatest result, deleting applications.

To delete apps from your BlackBerry check out this post :

http://www.simpleleapsoftware.com/blog/how-to-delete-apps-from-blackberry-311

Clear your BlackBerry browser history and cache:

1. From your BlackBerry main menu, open your BlackBerry browser.


2. Once your BlackBerry browser is open, press the BlackBerry menu button and select "Options".


3. Now select "Cache Operations".


4. Now press the "Clear History " button.


5. Now select the "Clear Cookies" button.

You are now done.

Last, but not least...delete unused video (including the BlackBerry sample video) and photos from your BlackBerry. To do this:

1. From your BlackBerry main screen, select "Options".


2. Select "Advanced Options".


3. Select "Applications".


4. Highlight "BlackBerry Sample Video" and press the BlackBerry menu button and select "Delete".

Hope this all helps and you never lose a message or a call log again.

Until next time!

Ashli Norton of SimpleLeap Software

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